# Opsgenie: Increased delays on all flows in EU region

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-06-26 06:25 UTC · Resolved: 2023-06-26 12:36 UTC · Duration: 6.2 h
- Updates: 8 · Affected components: EU - Signup, Login & Authorization, Signup, Login & Authorization, EU - Voice Notification Delivery, Voice Notification Delivery, EU - Web Application, Web Application, EU - Mobile Notification Delivery, Mobile Notification Delivery, EU - Incoming Integration Flow, Incoming Integration Flow, EU - SMS Notification Delivery, SMS Notification Delivery, EU - Outgoing Integration Flow, Outgoing Integration Flow, EU - Heartbeat Monitoring, Heartbeat Monitoring, Alert Flow, EU - Alert Flow, Email Notification Delivery, EU - Email Notification Delivery
- [Vendor status page: https://stspg.io/n59119pp92vy](https://stspg.io/n59119pp92vy)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)

## Timeline of updates

- **investigating** 2023-06-26 06:25 UTC: Our platform is experiencing some delays for all system in EU region. Team is actively working on it to mitigate the delays. We'll keep you posted with further updates.
- **investigating** 2023-06-26 06:30 UTC: The team has identified the cause of the problem and actively working on it to mitigate the delays.
- **identified** 2023-06-26 06:30 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2023-06-26 07:42 UTC: We are continuing on a fix for the issue.
- **identified** 2023-06-26 09:44 UTC: We detected delays in login flow. We identified the problem and working on fix.
- **identified** 2023-06-26 11:49 UTC: Due to extreme load, we are experiencing problem in cache layer. Our team is actively addressing the problem and working on implementing a fix as quickly as possible. We appreciate your patience.
- **monitoring** 2023-06-26 12:33 UTC: Our engineering team has implemented fixes. We are monitoring all systems. Thank you for your patience.
- **resolved** 2023-06-26 12:36 UTC: Our engineers have been closely monitoring the platform and are declaring this incident resolved. Thank you for your patience.


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Canonical: https://rewindex.com/company/opsgenie/incidents/b56w60xmt0gv · Markdown: https://rewindex.com/company/opsgenie/incidents/b56w60xmt0gv.md · JSON: https://rewindex.com/api/v1/companies/opsgenie/incidents/b56w60xmt0gv · Generated 2026-10-18T12:41:04.676Z