Companies / Opsgenie / incidents
Opsgenie: Voice call failures for some India based numbers
Affected components: Incoming Call RoutingUS - Incoming Call RoutingPricing & BillingUS - Pricing & BillingIncoming Email ServiceUS - Incoming Email ServiceEU - Incoming Email ServiceIncoming Email ServiceOutgoing Integration FlowUS - Outgoing Integration FlowLogsUS - LogsEU - Signup, Login & AuthorizationSignup, Login & AuthorizationIncident FlowUS - Incident FlowPublic WebsiteAlert REST APIEU - Alert REST APIEU - LogsLogsEmail Notification DeliveryUS - Email Notification DeliveryEU - Voice Notification DeliveryVoice Notification DeliveryEU - Web ApplicationWeb ApplicationEU - Mobile ApplicationMobile ApplicationEU - Incoming Call RoutingIncoming Call RoutingEU - Incident REST APIIncident REST APISMS Notification DeliveryUS - SMS Notification DeliveryMobile ApplicationUS - Mobile ApplicationIncident REST APIUS - Incident REST APIAlert FlowUS - Alert FlowUS - Web ApplicationWeb ApplicationEU - Mobile Notification DeliveryMobile Notification DeliveryConfiguration REST APIsEU - Configuration REST APIsHeartbeat MonitoringUS - Heartbeat MonitoringEU - Reporting & AnalyticsReporting & AnalyticsConfiguration REST APIsUS - Configuration REST APIsUS - Voice Notification DeliveryVoice Notification DeliveryAlert REST APIUS - Alert REST APIEU - Heartbeat REST APIHeartbeat REST APIReporting & AnalyticsUS - Reporting & AnalyticsEU - Incoming Integration FlowIncoming Integration FlowEU - SMS Notification DeliverySMS Notification DeliveryMobile Notification DeliveryUS - Mobile Notification DeliveryOpsgenie ActionsUS - Opsgenie ActionsEU - Outgoing Integration FlowOutgoing Integration FlowEU - Heartbeat MonitoringHeartbeat MonitoringEU - Opsgenie ActionsOpsgenie ActionsAlert FlowEU - Alert FlowEU - Pricing & BillingPricing & BillingEU - Incident FlowIncident FlowSignup, Login & AuthorizationUS - Signup, Login & AuthorizationIncoming Integration FlowUS - Incoming Integration FlowHeartbeat REST APIUS - Heartbeat REST APIEmail Notification DeliveryEU - Email Notification Delivery
Timeline of updates
- identified
We are working with our notification provider to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified
A small number of voice notifications for Jira Service Management and Opsgenie customers using India based mobile numbers may fail. Customers may see failed voice call logs and not receive the expected paging call. Our 3rd party notification provider is actively working towards restoring the voice notification delivery and we will provide updates once the issue is resolved. If you need any further support or information, please reach out to our support team.
- resolved
Our notification provider has identified the root of the issue that is causing voice call failures to some India-based mobile numbers. We understand the inconvenience this may cause and appreciate your patience while our provider works on restoring the service. If you have experienced any issues with voice notifications, please contact our Support for assistance.
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