# Opsgenie: Voice call failures for some India based numbers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-21 09:48 UTC · Resolved: 2026-07-24 13:07 UTC · Duration: 3 d
- Updates: 3 · Affected components: Incoming Call Routing, US - Incoming Call Routing, Pricing & Billing, US - Pricing & Billing, Incoming Email Service, US - Incoming Email Service, EU - Incoming Email Service, Incoming Email Service, Outgoing Integration Flow, US - Outgoing Integration Flow, Logs, US - Logs, EU - Signup, Login & Authorization, Signup, Login & Authorization, Incident Flow, US - Incident Flow, Public Website, Alert REST API, EU - Alert REST API, EU - Logs, Logs, Email Notification Delivery, US - Email Notification Delivery, EU - Voice Notification Delivery, Voice Notification Delivery, EU - Web Application, Web Application, EU - Mobile Application, Mobile Application, EU - Incoming Call Routing, Incoming Call Routing, EU - Incident REST API, Incident REST API, SMS Notification Delivery, US - SMS Notification Delivery, Mobile Application, US - Mobile Application, Incident REST API, US - Incident REST API, Alert Flow, US - Alert Flow, US - Web Application, Web Application, EU - Mobile Notification Delivery, Mobile Notification Delivery, Configuration REST APIs, EU - Configuration REST APIs, Heartbeat Monitoring, US - Heartbeat Monitoring, EU - Reporting & Analytics, Reporting & Analytics, Configuration REST APIs, US - Configuration REST APIs, US - Voice Notification Delivery, Voice Notification Delivery, Alert REST API, US - Alert REST API, EU - Heartbeat REST API, Heartbeat REST API, Reporting & Analytics, US - Reporting & Analytics, EU - Incoming Integration Flow, Incoming Integration Flow, EU - SMS Notification Delivery, SMS Notification Delivery, Mobile Notification Delivery, US - Mobile Notification Delivery, Opsgenie Actions, US - Opsgenie Actions, EU - Outgoing Integration Flow, Outgoing Integration Flow, EU - Heartbeat Monitoring, Heartbeat Monitoring, EU - Opsgenie Actions, Opsgenie Actions, Alert Flow, EU - Alert Flow, EU - Pricing & Billing, Pricing & Billing, EU - Incident Flow, Incident Flow, Signup, Login & Authorization, US - Signup, Login & Authorization, Incoming Integration Flow, US - Incoming Integration Flow, Heartbeat REST API, US - Heartbeat REST API, Email Notification Delivery, EU - Email Notification Delivery
- [Vendor status page: https://stspg.io/wygbz66k7dtq](https://stspg.io/wygbz66k7dtq)
- [Company: Opsgenie](https://rewindex.com/company/opsgenie.md)

## Timeline of updates

- **identified** 2026-07-21 09:48 UTC: We are working with our notification provider to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- **identified** 2026-07-22 06:59 UTC: A small number of voice notifications for Jira Service Management and Opsgenie customers using India based mobile numbers may fail. Customers may see failed voice call logs and not receive the expected paging call. Our 3rd party notification provider is actively working towards restoring the voice notification delivery and we will provide updates once the issue is resolved. If you need any further support or information, please reach out to our support team.
- **resolved** 2026-07-24 13:07 UTC: Our notification provider has identified the root of the issue that is causing voice call failures to some India-based mobile numbers.  We understand the inconvenience this may cause and appreciate your patience while our provider works on restoring the service. If you have experienced any issues with voice notifications, please contact our Support for assistance.


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Canonical: https://rewindex.com/company/opsgenie/incidents/0swp3rdfvwkv · Markdown: https://rewindex.com/company/opsgenie/incidents/0swp3rdfvwkv.md · JSON: https://rewindex.com/api/v1/companies/opsgenie/incidents/0swp3rdfvwkv · Generated 2026-10-18T11:46:03.343Z