Companies/OpenAI/Incidents

OpenAI: Mobile users unable to see Work Mode and the Model Picker

Affected components: LoginFile uploadsVoice modeSearchConversationsCompliance APIImage GenerationGPTsAgentDeep ResearchConnectors/AppsCodex in ChatGPT DesktopChatGPT WorkSites

Timeline of updates

1. investigating2026-09-23 23:25 UTC

   We have identified that mobile users are not able to see work mode or the model picker when using ChatGPT. We are working on implementing a mitigation.

2. monitoring2026-09-23 23:32 UTC

   We have applied the mitigation and are monitoring the recovery.

3. resolved2026-09-23 23:49 UTC

   All impacted services have now fully recovered.

Impact, status and times are the vendor’s own, as last archived. View on status.openai.com (opens in new tab).

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