# OpenAI: Mobile users unable to see Work Mode and the Model Picker

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-23 23:25 UTC · Resolved: 2026-09-23 23:49 UTC · Duration: 24 min
- Updates: 3 · Affected components: Login, File uploads, Voice mode, Search, Conversations, Compliance API, Image Generation, GPTs, Agent, Deep Research, Connectors/Apps, Codex in ChatGPT Desktop, ChatGPT Work, Sites
- [Vendor status page: https://status.openai.com/incidents/01M389CDQ97B11QPMSRAAYSE5S](https://status.openai.com/incidents/01M389CDQ97B11QPMSRAAYSE5S)
- [Company: OpenAI](https://rewindex.com/company/openai.md)

## Timeline of updates

- **investigating** 2026-09-23 23:25 UTC: We have identified that mobile users are not able to see work mode or the model picker when using ChatGPT. We are working on implementing a mitigation.
- **monitoring** 2026-09-23 23:32 UTC: We have applied the mitigation and are monitoring the recovery.
- **resolved** 2026-09-23 23:49 UTC: All impacted services have now fully recovered.


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Canonical: https://rewindex.com/company/openai/incidents/01M389CDQ97B11QPMSRAAYSE5S · Markdown: https://rewindex.com/company/openai/incidents/01M389CDQ97B11QPMSRAAYSE5S.md · JSON: https://rewindex.com/api/v1/companies/openai/incidents/01M389CDQ97B11QPMSRAAYSE5S · Generated 2026-10-19T23:36:01.646Z