OpenAI: Elevated errors affecting ChatGPT Work mode

Impact: majorStatus: resolvedStarted 2026-09-17 19:03 UTCResolved 2026-09-17 20:24 UTC (1.4 h)4 updatesSource: status.openai.com

Summary

ChatGPT Work mode experienced a major incident causing failures for some users starting or running Work tasks. It began at 2026-09-17 19:03 UTC and lasted 1 h 21 min, resolving at 2026-09-17 20:24 UTC; OpenAI reported implementing mitigation and confirmed full recovery.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: ChatGPT Work

Timeline of updates

investigating2026-09-17 19:03 UTC
We are investigating the issue for the listed services. Some users may experience failures when starting or running Work tasks.
investigating2026-09-17 19:38 UTC
We are investigating the issue for the listed services.
identified2026-09-17 19:57 UTC
We are still implementing the mitigation.
resolved2026-09-17 20:24 UTC
All impacted services have now fully recovered.

Rewindex changes for this incident

Major incident: Elevated errors affecting ChatGPT Work mode 2026-09-17 19:03 UTC

Impact, status and times are the vendor’s own, as last archived. View on status.openai.com (opens in new tab). OpenAI profile · Recent OpenAI incidents · Markdown · JSON