# OpenAI: Elevated errors affecting ChatGPT Work mode

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-17 19:03 UTC · Resolved: 2026-09-17 20:24 UTC · Duration: 1.4 h
- Updates: 4 · Affected components: ChatGPT Work
- [Vendor status page: https://status.openai.com/incidents/01M2RC0WHGTX8EHDH7D60JJ7FC](https://status.openai.com/incidents/01M2RC0WHGTX8EHDH7D60JJ7FC)
- [Company: OpenAI](https://rewindex.com/company/openai.md)

## Summary

ChatGPT Work mode experienced a major incident causing failures for some users starting or running Work tasks. It began at 2026-09-17 19:03 UTC and lasted 1 h 21 min, resolving at 2026-09-17 20:24 UTC; OpenAI reported implementing mitigation and confirmed full recovery. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-17 19:03 UTC: We are investigating the issue for the listed services. Some users may experience failures when starting or running Work tasks.
- **investigating** 2026-09-17 19:38 UTC: We are investigating the issue for the listed services.
- **identified** 2026-09-17 19:57 UTC: We are still implementing the mitigation.
- **resolved** 2026-09-17 20:24 UTC: All impacted services have now fully recovered.

## Rewindex changes for this incident

- 2026-09-17 19:03 UTC: [Major incident: Elevated errors affecting ChatGPT Work mode](https://rewindex.com/change/ie6a6d0345918de.md)


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Canonical: https://rewindex.com/company/openai/incidents/01M2RC0WHGTX8EHDH7D60JJ7FC · Markdown: https://rewindex.com/company/openai/incidents/01M2RC0WHGTX8EHDH7D60JJ7FC.md · JSON: https://rewindex.com/api/v1/companies/openai/incidents/01M2RC0WHGTX8EHDH7D60JJ7FC · Generated 2026-10-18T10:42:11.304Z