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Omni Analytics: Omni pages not accessible
Omni Analytics pages in EastUsa were inaccessible during a critical incident from 2025-09-08 17:57 UTC to 2025-09-08 19:15 UTC, lasting 1 h 18 min. A recent code change generated unexpectedly large database queries that saturated CPU resources, causing query timeouts and connection failures; Omni reverted the change and resolved the incident.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: EastUsa
Timeline of updates
- investigating
Our monitoring picked up a spike in errors and we have begun getting reports from users. The team is investigating on highest priority
- identified
We have identified the source of the issue and are in the process of rapidly reverting a change to resolve.
- identified
We have completed rolling out the mitigation for this incident and are now in the monitoring phase.
- resolved
We are now considering this incident resolved. A recent code change generated unexpectedly large database queries that saturated CPU resources, leading to query timeouts and subsequent connection failures. We initiated a rapid rollback once the cause was identified. Since mitigating we have reverted the change and are working to prevent similar issues in the future.
Rewindex changes for this incident
- Critical incident: Omni pages not accessible 2025-09-08 17:57 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Omni Analytics profile · Recent Omni Analytics incidents · Markdown · JSON