# Omni Analytics: Omni pages not accessible

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-09-08 17:57 UTC · Resolved: 2025-09-08 19:15 UTC · Duration: 1.3 h
- Updates: 4 · Affected components: EastUsa
- [Vendor status page: https://stspg.io/m0jr9x0xyk01](https://stspg.io/m0jr9x0xyk01)
- [Company: Omni Analytics](https://rewindex.com/company/omni-analytics.md)

## Summary

Omni Analytics pages in EastUsa were inaccessible during a critical incident from 2025-09-08 17:57 UTC to 2025-09-08 19:15 UTC, lasting 1 h 18 min. A recent code change generated unexpectedly large database queries that saturated CPU resources, causing query timeouts and connection failures; Omni reverted the change and resolved the incident. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-09-08 17:57 UTC: Our monitoring picked up a spike in errors and we have begun getting reports from users. The team is investigating on highest priority
- **identified** 2025-09-08 18:02 UTC: We have identified the source of the issue and are in the process of rapidly reverting a change to resolve.
- **identified** 2025-09-08 18:29 UTC: We have completed rolling out the mitigation for this incident and are now in the monitoring phase.
- **resolved** 2025-09-08 19:15 UTC: We are now considering this incident resolved. A recent code change generated unexpectedly large database queries that saturated CPU resources, leading to query timeouts and subsequent connection failures. We initiated a rapid rollback once the cause was identified. Since mitigating we have reverted the change and are working to prevent similar issues in the future.

## Rewindex changes for this incident

- 2025-09-08 17:57 UTC: [Critical incident: Omni pages not accessible](https://rewindex.com/change/i9d0682b6dcdfaf.md)


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Canonical: https://rewindex.com/company/omni-analytics/incidents/l0g47s73n270 · Markdown: https://rewindex.com/company/omni-analytics/incidents/l0g47s73n270.md · JSON: https://rewindex.com/api/v1/companies/omni-analytics/incidents/l0g47s73n270 · Generated 2026-10-18T11:39:59.576Z