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Omni Analytics: DNS Resolution Issues for Some Users caused by their ISP

Impact: noneStatus: resolvedStarted Resolved (3.8 h)4 updatesSource: stspg.io (opens in new tab)

Affected components: EastUsa

Timeline of updates

  1. investigating

    We are aware that some users are experiencing difficulty accessing their Omni instance. Omni and our DNS chain is healthy at this time. This appears to be related to a DNS resolution issue affecting certain ISPs on the user end. Users who can change their ISP have reported the issue resolved.

  2. identified

    This issue has been diagnosed and is not caused by Omni or the infrastructure we use.

  3. identified

    We will leave this incident up for some time to help users understand the source of their access issue.

  4. resolved

    The primary DNS provider reporting an issue has marked their incident resolved. We have not had any recent reports from Omni users.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Omni Analytics profile · Recent Omni Analytics incidents · Markdown · JSON