# Omni Analytics: DNS Resolution Issues for Some Users caused by their ISP

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-04-17 16:51 UTC · Resolved: 2026-04-17 20:36 UTC · Duration: 3.8 h
- Updates: 4 · Affected components: EastUsa
- [Vendor status page: https://stspg.io/8rhtf7k3lzth](https://stspg.io/8rhtf7k3lzth)
- [Company: Omni Analytics](https://rewindex.com/company/omni-analytics.md)

## Timeline of updates

- **investigating** 2026-04-17 16:51 UTC: We are aware that some users are experiencing difficulty accessing their Omni instance. Omni and our DNS chain is healthy at this time. This appears to be related to a DNS resolution issue affecting certain ISPs on the user end.  Users who can change their ISP have reported the issue resolved.
- **identified** 2026-04-17 16:51 UTC: This issue has been diagnosed and is not caused by Omni or the infrastructure we use.
- **identified** 2026-04-17 16:53 UTC: We will leave this incident up for some time to help users understand the source of their access issue.
- **resolved** 2026-04-17 20:36 UTC: The primary DNS provider reporting an issue has marked their incident resolved. We have not had any recent reports from Omni users.


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Canonical: https://rewindex.com/company/omni-analytics/incidents/k603rgpcdvcs · Markdown: https://rewindex.com/company/omni-analytics/incidents/k603rgpcdvcs.md · JSON: https://rewindex.com/api/v1/companies/omni-analytics/incidents/k603rgpcdvcs · Generated 2026-10-18T11:27:59.006Z