Companies / Omni Analytics / incidents

Omni Analytics: Partial Dashboard Loading Issues

Affected components: CanadaIrelandAustraliaEastUsa

Timeline of updates

1. investigating2025-12-15 20:12 UTC

   We are currently investigating reports that some users are encountering "Internal Server Error" (500) when attempting to load certain dashboards. Our engineering team is actively investigating the root cause and is initiating a rollback of the recent deployment. We apologize for the disruption and will provide an update shortly.

2. investigating2025-12-15 20:23 UTC

   We are continuing to investigate this issue.

3. investigating2025-12-15 20:29 UTC

   We are continuing to investigate this issue.

4. identified2025-12-15 20:38 UTC

   The team has identified the cause of the issue as being related to timeframes in drill fields. A fix is in progress.

5. monitoring2025-12-15 20:58 UTC

   A fix has been released, and previously erroring dashboards are now loading successfully. We are continuing to monitor the incident to make sure there are no remaining issues for our users.

6. resolved2025-12-15 21:31 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Omni Analytics profile · Recent Omni Analytics incidents · Markdown · JSON