# Omni Analytics: Partial Dashboard Loading Issues

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-12-15 20:12 UTC · Resolved: 2025-12-15 21:31 UTC · Duration: 1.3 h
- Updates: 6 · Affected components: Canada, Ireland, Australia, EastUsa
- [Vendor status page: https://stspg.io/ns8lbgm9b91x](https://stspg.io/ns8lbgm9b91x)
- [Company: Omni Analytics](https://rewindex.com/company/omni-analytics.md)

## Timeline of updates

- **investigating** 2025-12-15 20:12 UTC: We are currently investigating reports that some users are encountering "Internal Server Error" (500) when attempting to load certain dashboards. Our engineering team is actively investigating the root cause and is initiating a rollback of the recent deployment. We apologize for the disruption and will provide an update shortly.
- **investigating** 2025-12-15 20:23 UTC: We are continuing to investigate this issue.
- **investigating** 2025-12-15 20:29 UTC: We are continuing to investigate this issue.
- **identified** 2025-12-15 20:38 UTC: The team has identified the cause of the issue as being related to timeframes in drill fields. A fix is in progress.
- **monitoring** 2025-12-15 20:58 UTC: A fix has been released, and previously erroring dashboards are now loading successfully. We are continuing to monitor the incident to make sure there are no remaining issues for our users.
- **resolved** 2025-12-15 21:31 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/omni-analytics/incidents/dlmd1l1f916h · Markdown: https://rewindex.com/company/omni-analytics/incidents/dlmd1l1f916h.md · JSON: https://rewindex.com/api/v1/companies/omni-analytics/incidents/dlmd1l1f916h · Generated 2026-10-18T11:47:21.699Z