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NordLayer: Connectivity issues with VPN servers in India

Impact: majorStatus: resolvedStarted Resolved (4.0 h)4 updatesSource: stspg.io (opens in new tab)
Summary

NordLayer reported a major outage involving connectivity issues with dedicated VPN servers in India, affecting Dedicated Servers and Private Gateways (Servers with dedicated IPs). It started at 2022-11-04 13:00 UTC and was resolved at 2022-11-04 16:59 UTC, lasting 3 h 58 min. The service provider implemented a fix; NordLayer reported no further connectivity issues.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Dedicated ServersPrivate Gateways (Servers with dedicated IPs)

Timeline of updates

  1. investigating

    We are seeing elevated levels of connectivity issues with dedicated VPN servers in India. Our sys-admins are already investigating the issue.

  2. identified

    Our service provider is aware of the issue and is currently working on a fix.

  3. monitoring

    A fix has been implemented by the service provider and we are monitoring the results.

  4. resolved

    No further connectivity issues have been detected - the problem is now resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). NordLayer profile · Recent NordLayer incidents · Markdown · JSON