rewindex

CompaniesNeonIncidents

Neon: Neon Branch Reset and Restore Failures — AWS us-east-2

No impact listedStatus: resolvedStarted Resolved (0 min)1 updateneonstatus.com (opens in new tab)

Affected components: Console API

Timeline of updates

  1. resolved

    Between 20:00 UTC and 21:15 UTC on August 17, 2026, a subset of customers using Neon databases in AWS us-east-2 may have experienced delays or failures when performing branch reset and restore operations. A configuration rollout caused these requests to fail on the backend; the Neon Console automatically retried them, so affected requests appeared to hang. The change has been rolled back, and all services are operating normally. Customers may have observed:  - Branch reset and restore requests via the Neon Console or API are hanging or taking longer than usual to complete  - Requests that did not complete and had to be canceled manually The issue has been fully resolved, and all services are operating normally. We apologize for any inconvenience. If you require further details, please submit a support ticket.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on neonstatus.com (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Neon, started 2026-08-17 22:38 UTC, resolved after 0 min, 1 update(s).

Title
Neon Branch Reset and Restore Failures — AWS us-east-2
Vendor
Neon
Date
URL
https://rewindex.com/company/neon/incidents/6a838d7096d41a47784d93cc

Neon profileRecent Neon incidentsAll outages on August 17, 2026Neon in August 2026MarkdownJSON