Companies/MongoDB Atlas/Incidents

MongoDB Atlas: MongoDB Charts: Infinite login loop when creating new Charts projects

Affected components: MongoDB Charts

Timeline of updates

1. identified2026-10-02 00:01 UTC

   Since approximately 23:30 UTC on 2026-10-01, users creating new Charts projects by clicking on the "Visualization" tab will repeatedly be prompted to login and will not be able to view the Charts interface. While these Charts projects will be created, we cannot guarantee the timing at this moment. Existing Charts projects are not affected.

2. resolved2026-10-02 05:02 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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