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Mixpanel: Duplicate charges on a subset of customer accounts

No impact listedStatus: resolvedStarted Resolved (0 min)1 updatewww.mixpanelstatus.com (opens in new tab)

Timeline of updates

  1. resolved

    A technical issue with one of our payment systems caused charges to automatically rerun on a subset of customer accounts, so some customers were charged more than once for the same invoice.
    Invoice amounts were correct. Only the payment charges were in error. All amounts charged above each affected customer’s invoice balance have been refunded to the original payment method. Refunds may take 5-10 business days to appear, depending on the customer’s financial institution.
    Affected customers have been contacted directly. No action is required. If you have questions about a charge on your account, please contact support@mixpanel.com.

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Cite this

Status incident (vendor impact label: none) posted by Mixpanel, started 2026-11-05 05:00 UTC, resolved after 0 min, 1 update(s).

Title
Duplicate charges on a subset of customer accounts
Vendor
Mixpanel
Date
URL
https://rewindex.com/company/mixpanel/incidents/szs4zzvftwyz

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