Mercury: Failed Investments Wire Transfers Out for Some Customers
Affected components: Mercury Treasury
Timeline of updates
- investigating
We're investigating reports of failed Investments wire transfers out impacting a small subset of our customers. We are aware of this issue and our team is actively looking into it. We'll share an update as soon as we have more information.
- identified
We've identified the cause of the failed Investments wire transfers out for a subset of our customers. Our team is actively working to resolve the root issue. We will update this page as we make progress. Customers may continue to experience delayed or failed Investments transfers out in the meantime. We'll confirm once the fix has been fully deployed.
- monitoring
The issue affecting failed Investment wire transfers appears to be resolved. Our team is closely monitoring recovery to confirm full stability before closing this incident. We'll post a final update once we've confirmed everything is back to normal.
- resolved
This incident has been resolved with no further Investment failures since October 8. Downstream effects and delays have now been remediated, and the final few pending transfers are expected to settle within by end of day October 14. No further action is needed. Thank you for your patience.
- investigating
We're investigating new reports of failed Investment wire transfers out impacting a small subset of our customers. We are aware of this issue and our team is actively looking into it. We'll share an update as soon as we have more information.
- identified
We've identified the cause of the new failed Investments wire transfers out for a subset of our customers. Our team is actively working to resolve the root issue. We will update this page as we make progress. Customers may continue to experience delayed or failed Investments transfers out in the meantime. We'll confirm once the fix has been fully deployed.
- resolved
This incident has been resolved. Investments transfers are fully restored and operating normally. No further action is needed. Thank you for your patience.
Impact, status and times are the vendor’s own, as last archived. View on status.mercury.com (opens in new tab).