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Mattermost: Partial outage affecting new and existing installations due to Cloudflare outage in some regions.

No impact listedStatus: resolvedStarted Resolved (45 min)4 updatesstspg.io (opens in new tab)
Part of an outage event

Cloudflare outage, Jun 21, 2022 · 30 vendors, 30 incidents

Mattermost’s incident blames Cloudflare as the cause. (hop 1, posted +29 min vs the first vendor naming Cloudflare)

“…Partial outage affecting new and existing installations due to Cloudflare outage in some regions. Incident has been resolved, but we are continuing to monitor. Incident has been resolved, but we are c…”

Swipe sideways to see the whole diagram.

Cloudflareown incident not archivedWithin an hour5 vendors, 5 blamed CloudflareDoppler, LiveKit, Lattice, Mattermost +1Mattermost (this incident)posted +29 min
Cloudflareown incident not archivedWithin an hour5 vendors, 5 blamed CloudflareDoppler, LiveKit, Lattice,Mattermost +1Mattermost (this incident)posted +29 min
Mattermost is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>5 vendors, 5 blamed Cloudflare<br/>Doppler, LiveKit, Lattice, Mattermost +1"]:::blames
  root --> h1
  me["Mattermost (this incident)<br/>posted +29 min"]:::me
  h1 --- me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Affected components: Cloud Sign-UpSign-Up

Timeline of updates

  1. investigating

    We are seeing a partial outage and creation delays on new and existing workspaces in some regions due to an issue with Cloudflare API. More information about Cloudflare status: https://www.cloudflarestatus.com

  2. monitoring

    We are monitoring the incident and we are in contact with Cloudflare support.

  3. monitoring

    New workspaces are created normally and existing workspaces are starting to recover. We are actively monitoring the incident as a fix has been applied by Cloudflare.

  4. resolved

    Incident has been resolved, but we are continuing to monitor.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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