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Mapbox: Increased latency and errors on Tile APIs

Impact: criticalStatus: resolvedStarted Resolved (24 h)6 updatesSource: stspg.io (opens in new tab)
Summary

Mapbox reported a critical incident causing increased latency and errors on vector tile endpoints, affecting API and Maps - API. It started at 2025-03-13 12:40 UTC and was resolved at 2025-03-14 12:33 UTC, lasting 23 h 52 min. Mapbox reported successful mitigation at 03-13 21:06 UTC and monitored service stability afterward.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: APIMaps - API

Timeline of updates

  1. investigating

    We are investigating increased error rates and latency on our vector tile endpoints.

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    We are continuing to investigate and remediate this issue

  4. monitoring

    The issue has been successfully mitigated. Our team is actively monitoring the service to ensure optimal performance.

  5. monitoring

    Service remains stable, we'll continue to monitor overnight.

  6. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mapbox profile · Recent Mapbox incidents · Markdown · JSON