Companies / Mailgun / incidents

Mailgun: Log retrieval errors in the US region

Affected components: Email Services - Events & LogsEvents & Logs

Timeline of updates

1. investigating2026-06-23 09:14 UTC

   Customers using the events/logs APIs or viewing logs in the customer portal may see errors in viewing or retrieving logs. These errors are only affecting a subset of our customers.

2. identified2026-06-23 09:30 UTC

   The issue has been identified and a fix is being implemented.

3. identified2026-06-23 10:04 UTC

   We are continuing to work on a fix for this issue.

4. identified2026-06-23 10:41 UTC

   We are continuing to work on a fix for this issue.

5. identified2026-06-23 11:19 UTC

   We are continuing to work on a fix for this issue.

6. identified2026-06-23 12:07 UTC

   We are continuing to work on a fix for this issue.

7. identified2026-06-23 13:10 UTC

   We are continuing to work on a fix for this issue.

8. identified2026-06-23 14:13 UTC

   We are continuing to work on a fix for this issue.

9. identified2026-06-23 14:52 UTC

   We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery are operating normally.

10. identified2026-06-23 15:25 UTC

    We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery continue operating normally.

11. monitoring2026-06-23 15:56 UTC

    A fix has been implemented and we are monitoring the results.

12. resolved2026-06-23 16:09 UTC

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mailgun profile · Recent Mailgun incidents · Markdown · JSON