# Mailgun: Log retrieval errors in the US region

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-06-23 09:14 UTC · Resolved: 2026-06-23 16:09 UTC · Duration: 6.9 h
- Updates: 12 · Affected components: Email Services - Events & Logs, Events & Logs
- [Vendor status page: https://stspg.io/4h0f8p404svz](https://stspg.io/4h0f8p404svz)
- [Company: Mailgun](https://rewindex.com/company/mailgun.md)

## Timeline of updates

- **investigating** 2026-06-23 09:14 UTC: Customers using the events/logs APIs or viewing logs in the customer portal may see errors in viewing or retrieving logs. These errors are only affecting a subset of our customers.
- **identified** 2026-06-23 09:30 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2026-06-23 10:04 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-06-23 10:41 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-06-23 11:19 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-06-23 12:07 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-06-23 13:10 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-06-23 14:13 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-06-23 14:52 UTC: We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery are operating normally.
- **identified** 2026-06-23 15:25 UTC: We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery continue operating normally.
- **monitoring** 2026-06-23 15:56 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-06-23 16:09 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/mailgun/incidents/nbg15t8l6dtk · Markdown: https://rewindex.com/company/mailgun/incidents/nbg15t8l6dtk.md · JSON: https://rewindex.com/api/v1/companies/mailgun/incidents/nbg15t8l6dtk · Generated 2026-10-18T09:56:53.526Z