Companies / Mailgun / incidents

Mailgun: Europe - Email Delivery Latency

Affected components: Email Services - Outbound DeliveryOutbound Delivery

Timeline of updates

1. identified2024-10-17 12:12 UTC

   Due to network connectivity issues with a third party, there is a chance that emails being sent through Mailgun's EU region are experiencing delivery delays. The issue has been identified and a fix is in progress.

2. identified2024-10-17 13:34 UTC

   We are continuing to work with our networking partner on the fix. Only customers sending with IPs in the 159.135.132.0/24 range are impacted.

3. monitoring2024-10-17 15:30 UTC

   Connectivity has been restored, we are monitoring the traffic backlog as sending resumes.

4. monitoring2024-10-17 17:26 UTC

   We are continuing to process the sending backlog at a reduced rate while things recover. Delays for the affected network should still be expected.

5. identified2024-10-17 17:36 UTC

   Further mitigations are being worked on to resolve networking issues, messages will continue to be delayed until a full fix is implemented.

6. identified2024-10-17 19:15 UTC

   We are continuing to work with our network provider to bring this range online.

7. monitoring2024-10-17 20:02 UTC

   A fix has been implemented and traffic is sending through these networks. We are monitoring the resolution.

8. resolved2024-10-17 20:41 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mailgun profile · Recent Mailgun incidents · Markdown · JSON