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CompaniesLoopsIncidents

Loops: Delays in sending email

MinorStatus: resolvedStarted Resolved (6.6 h)5 updatesstspg.io (opens in new tab)

Affected components: APIEmail Sending - LoopsLoopsCampaignsEmail Sending - CampaignsEmail Sending - TransactionalTransactional

Timeline of updates

  1. investigating

    Marketing email sending queues are delayed in processing their payloads. We are currently investigating this issue.

  2. investigating

    We are continuing to investigate this issue.

  3. identified

    The issue has been identified and a fix is being implemented.

  4. monitoring

    A fix has been implemented and we are monitoring the results.

  5. resolved

    This incident has been resolved.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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