Loom: Degraded performance of Loom app
Affected components: AuthenticationLoom AIRecordingViewing
Timeline of updates
- investigating
We are investigating degraded performance issues affecting Loom's core functionalities - authentication, recording, viewing and editing looms.
We will provide more details within the next hour. - resolved
The Team has identified the root cause and the issue has now been resolved, and the impacted services are operating normally. Team will continue to monitor the impacted services.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-22 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
d8c0f43013af1697…
Impact, status and times are the vendor’s own, as last archived. View on loom.status.atlassian.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Loom, started 2026-04-29 07:50 UTC, resolved after 0 min, 2 update(s).
- Title
- Degraded performance of Loom app
- Vendor
- Loom
- Date
- URL
- https://rewindex.com/company/loom/incidents/2dqjwcbmrhhn
Loom profileRecent Loom incidentsAll outages on April 29, 2026Loom in April 2026MarkdownJSON