Companies Lightstep (ServiceNow Cloud Observability)Incidents

Lightstep (ServiceNow Cloud Observability): Errors Ingesting Span Data

MinorStatus: resolvedStarted 2022-02-04 18:39 UTCResolved 2022-02-04 20:07 UTC (1.5 h)3 updatesstspg.io

Affected components: Data Ingestion and Aggregation - StatisticsUS - Trace StatisticsData Ingestion and Aggregation - Trace AssemblyUS - Trace AssemblyUS - ExplorerWeb UI - Explorer

Timeline of updates

investigating2022-02-04 18:39 UTC
We are currently investigating this issue.
monitoring2022-02-04 19:31 UTC
A fix has been implemented and we are monitoring the results.
resolved2022-02-04 20:07 UTC
This incident has been resolved.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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