# Lightstep (ServiceNow Cloud Observability): Errors Ingesting Span Data

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-02-04 18:39 UTC · Resolved: 2022-02-04 20:07 UTC · Duration: 1.5 h
- Updates: 3 · Affected components: Data Ingestion and Aggregation - Statistics, US - Trace Statistics, Data Ingestion and Aggregation - Trace Assembly, US - Trace Assembly, US - Explorer, Web UI - Explorer
- [Vendor status page: https://stspg.io/kdkp9v62ksy7](https://stspg.io/kdkp9v62ksy7)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2022-02-04 18:39 UTC: We are currently investigating this issue.
- **monitoring** 2022-02-04 19:31 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2022-02-04 20:07 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/lightstep/incidents/yc58krs0zb64 · Markdown: https://rewindex.com/company/lightstep/incidents/yc58krs0zb64.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/yc58krs0zb64 · Generated 2026-10-20T01:30:57.448Z