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CompaniesLightstep (ServiceNow Cloud Observability)Incidents

Lightstep (ServiceNow Cloud Observability): Intermittent Login and PermissionDenied Issues in the APP

No impact listedStatus: resolvedStarted Resolved (1.1 h)3 updatesstspg.io (opens in new tab)

Affected components: Observability - Web UI - DashboardsUS - DashboardsObservability - Web UI - Service DirectoryUS - Service DirectoryObservability - Web UI - NotebooksUS - NotebooksObservability - Web UI - ExplorerUS - ExplorerObservability - Web UI - Change IntelligenceUS - Change Intelligence

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. monitoring

    The situation is resolved and we are monitoring.

  3. resolved

    This incident has been resolved.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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