# Lightstep (ServiceNow Cloud Observability): Intermittent Login and PermissionDenied Issues in the APP

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-04-12 22:07 UTC · Resolved: 2023-04-12 23:11 UTC · Duration: 1.1 h
- Updates: 3 · Affected components: Observability - Web UI - Dashboards, US - Dashboards, Observability - Web UI - Service Directory, US - Service Directory, Observability - Web UI - Notebooks, US - Notebooks, Observability - Web UI - Explorer, US - Explorer, Observability - Web UI - Change Intelligence, US - Change Intelligence
- [Vendor status page: https://stspg.io/1vm8l14qq0dz](https://stspg.io/1vm8l14qq0dz)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2023-04-12 22:07 UTC: We are currently investigating this issue.
- **monitoring** 2023-04-12 22:33 UTC: The situation is resolved and we are monitoring.
- **resolved** 2023-04-12 23:11 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/lightstep/incidents/xz6s5gkd64q6 · Markdown: https://rewindex.com/company/lightstep/incidents/xz6s5gkd64q6.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/xz6s5gkd64q6 · Generated 2026-10-20T01:31:02.579Z