Companies Lightstep (ServiceNow Cloud Observability)Incidents

Lightstep (ServiceNow Cloud Observability): Degraded spans queries

MajorStatus: resolvedStarted 2024-06-06 09:59 UTCResolved 2024-06-06 20:02 UTC (10 h)3 updatesstspg.io

Affected components: Observability - Data Ingestion - Trace StatisticsUS - Trace StatisticsObservability - Web UI - DashboardsUS - DashboardsObservability - Web UI - NotebooksUS - NotebooksObservability - Data Ingestion - Trace AssemblyUS - Trace AssemblyObservability - Alerting - Streams AlertingUS - Streams Alerting

Timeline of updates

investigating2024-06-06 09:59 UTC
We are currently investigating the issue.
monitoring2024-06-06 10:42 UTC
A fix has been implemented and we're monitoring the results.
resolved2024-06-06 20:02 UTC
The incident has been resolved.

Changes Rewindex caught on this incident

Jun 6, 2024Major incident: Degraded spans queries

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Oct 19
First version captured 18:33 UTC
In the 2026-10-19 checkpoint, timestamped by FreeTSA and DigiCert on Oct 20, 00:41 UTC. Record hash b985e83ac0ff46cc…
Download proof

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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