# Lightstep (ServiceNow Cloud Observability): Degraded spans queries

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-06-06 09:59 UTC · Resolved: 2024-06-06 20:02 UTC · Duration: 10 h
- Updates: 3 · Affected components: Observability - Data Ingestion - Trace Statistics, US - Trace Statistics, Observability - Web UI - Dashboards, US - Dashboards, Observability - Web UI - Notebooks, US - Notebooks, Observability - Data Ingestion - Trace Assembly, US - Trace Assembly, Observability - Alerting - Streams Alerting, US - Streams Alerting
- [Vendor status page: https://stspg.io/hp6vn78s7x64](https://stspg.io/hp6vn78s7x64)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2024-06-06 09:59 UTC: We are currently investigating the issue.
- **monitoring** 2024-06-06 10:42 UTC: A fix has been implemented and we're monitoring the results.
- **resolved** 2024-06-06 20:02 UTC: The incident has been resolved.

## Rewindex changes for this incident

- 2024-06-06 09:59 UTC: [Major incident: Degraded spans queries](https://rewindex.com/change/i14f4fdef56da97.md)


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Canonical: https://rewindex.com/company/lightstep/incidents/xs7j5gtmxy74 · Markdown: https://rewindex.com/company/lightstep/incidents/xs7j5gtmxy74.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/xs7j5gtmxy74 · Generated 2026-10-20T01:32:34.230Z