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CompaniesLightstep (ServiceNow Cloud Observability)Incidents

Lightstep (ServiceNow Cloud Observability): Degraded Service Directory and long time range span queries for some customers.

MinorStatus: resolvedStarted Resolved (17 h)4 updatesstspg.io (opens in new tab)

Affected components: Observability - Web UI - Service DirectoryUS - Service Directory

Timeline of updates

  1. investigating

    Degraded Service Directory and long time range span queries for some customers.

  2. identified

    We have identified the issue and are working on a fix.

  3. identified

    We are continuing to work on a fix for this issue.

  4. resolved

    This incident has been resolved.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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