# Lightstep (ServiceNow Cloud Observability): Degraded Service Directory and long time range span queries for some customers.

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-08-30 18:29 UTC · Resolved: 2023-08-31 11:13 UTC · Duration: 17 h
- Updates: 4 · Affected components: Observability - Web UI - Service Directory, US - Service Directory
- [Vendor status page: https://stspg.io/b9h8v0f1x9yz](https://stspg.io/b9h8v0f1x9yz)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2023-08-30 18:29 UTC: Degraded Service Directory and long time range span queries for some customers.
- **identified** 2023-08-30 18:55 UTC: We have identified the issue and are working on a fix.
- **identified** 2023-08-30 19:29 UTC: We are continuing to work on a fix for this issue.
- **resolved** 2023-08-31 11:13 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/lightstep/incidents/xff930ngp5g0 · Markdown: https://rewindex.com/company/lightstep/incidents/xff930ngp5g0.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/xff930ngp5g0 · Generated 2026-10-20T01:30:42.262Z