Companies/Lightstep (ServiceNow Cloud Observability)/Incidents

Lightstep (ServiceNow Cloud Observability): Investigating - in App Virtual Agent is inaccessible.

Affected components: Incident Response

Timeline of updates

1. investigating2022-09-07 18:45 UTC

   We are currently investigating the inability to access the Lighstep Incident Response Virtual and Live agents via the in-app Help icon. While we investigate this issue the Lightstep Incident Support Team is still available through our intercom channel found on https://lightstep.com/incident-response/docs at the bottom right of the page.

2. monitoring2022-09-07 21:56 UTC

   Access to the Lightstep Incident Response Virtual and Live agents has been restored.

3. monitoring2022-09-08 03:07 UTC

   The issue has been resolved and the Virtual agent/Live agent should be accessible through the Help icon.

4. resolved2022-09-08 03:07 UTC

   Issue resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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