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Lightstep (ServiceNow Cloud Observability): Failures ingesting metric points and displaying streams time series data

MajorStatus: resolvedStarted Resolved (1.3 h)6 updatesstspg.io (opens in new tab)

Affected components: Observability - Web UI - DashboardsUS - DashboardsObservability - Data Ingestion - MetricsUS - MetricsObservability - Alerting - Metric alertingUS - Unified AlertingObservability - Alerting - Trace alertingUS - Streams Alerting

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. identified

    We are continuing to work on a fix for this issue.

  4. identified

    We are continuing to work on a fix for this issue.

  5. monitoring

    A fix has been implemented and we are monitoring the results.

  6. resolved

    This incident has been resolved.

Changes Rewindex caught on this incident

Archive proof

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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