# Lightstep (ServiceNow Cloud Observability): Failures ingesting metric points and displaying streams time series data

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-12-08 23:23 UTC · Resolved: 2022-12-09 00:41 UTC · Duration: 1.3 h
- Updates: 6 · Affected components: Observability - Web UI - Dashboards, US - Dashboards, Observability - Data Ingestion - Metrics, US - Metrics, Observability - Alerting - Metric alerting, US - Unified Alerting, Observability - Alerting - Trace alerting, US - Streams Alerting
- [Vendor status page: https://stspg.io/77f7djt8m14y](https://stspg.io/77f7djt8m14y)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2022-12-08 23:23 UTC: We are currently investigating this issue.
- **identified** 2022-12-08 23:30 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2022-12-09 00:05 UTC: We are continuing to work on a fix for this issue.
- **identified** 2022-12-09 00:21 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2022-12-09 00:27 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2022-12-09 00:41 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2022-12-08 23:23 UTC: [Major incident: Failures ingesting metric points and displaying streams time series data](https://rewindex.com/change/if10080beb0c4cf.md)


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Canonical: https://rewindex.com/company/lightstep/incidents/mm4g4qy0llqt · Markdown: https://rewindex.com/company/lightstep/incidents/mm4g4qy0llqt.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/mm4g4qy0llqt · Generated 2026-10-20T01:32:11.323Z