CompaniesLightstep (ServiceNow Cloud Observability)Incidents
Lightstep (ServiceNow Cloud Observability): Degraded metric query performance
Affected components: Observability - Web UI - DashboardsUS - DashboardsObservability - Web UI - NotebooksUS - NotebooksObservability - Alerting - Metric alertingUS - Unified Alerting
Timeline of updates
- monitoring
A small number of customers are experiencing degraded metric query performance. A fix is in the process of being deployed and we are monitoring the results.
- resolved
This incident has been resolved.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
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