# Lightstep (ServiceNow Cloud Observability): Degraded metric query performance

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-07-17 17:27 UTC · Resolved: 2023-07-17 17:39 UTC · Duration: 12 min
- Updates: 2 · Affected components: Observability - Web UI - Dashboards, US - Dashboards, Observability - Web UI - Notebooks, US - Notebooks, Observability - Alerting - Metric alerting, US - Unified Alerting
- [Vendor status page: https://stspg.io/5vxdq6zg6tyz](https://stspg.io/5vxdq6zg6tyz)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **monitoring** 2023-07-17 17:27 UTC: A small number of customers are experiencing degraded metric query performance. A fix is in the process of being deployed and we are monitoring the results.
- **resolved** 2023-07-17 17:39 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/lightstep/incidents/m58c12zthmtm · Markdown: https://rewindex.com/company/lightstep/incidents/m58c12zthmtm.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/m58c12zthmtm · Generated 2026-10-20T01:30:40.423Z