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Lattice: AI Agent intermittently not responding to requests

Impact: minorStatus: resolvedStarted Resolved (1.7 h)3 updatesSource: stspg.io (opens in new tab)

Affected components: Lattice Application

Timeline of updates

  1. investigating

    We are experiencing an intermittent issue where the OpenAI model is not responding to requests, which is impacting the Lattice Agent. As a result, users may notice that the Agent occasionally does not respond to requests. We are currently investigating this issue.

  2. identified

    A solution has been identified and a fix is being implemented.

  3. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Lattice profile · Recent Lattice incidents · Markdown · JSON