Companies / Lattice / incidents

Lattice: Errors selecting Employees in Compensation Cycle Setup

Affected components: Lattice Application

Timeline of updates

1. investigating2025-07-16 18:13 UTC

   Compensation product: admins are receiving an error when selecting all employees in Step 3 (Employees) of Compensation Cycle setup. Lattice team is investigating.

2. identified2025-07-16 18:27 UTC

   Our team has confirmed that this error occurs only when taking bulk actions on Step 3 (Employees) of Compensation Cycle Setup. We encourage users to utilize the "Upload Eligibility" option as an alternate method of setting employee participant status for the time being as we continue to work on a full resolution.

3. identified2025-07-16 19:32 UTC

   Our team is continuing to work on a resolution.

4. resolved2025-07-16 20:00 UTC

   This incident has been resolved.

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