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Jupyter (Anaconda): Anaconda.cloud login issues

Impact: majorStatus: resolvedStarted Resolved (3.4 h)5 updatesSource: stspg.io (opens in new tab)
Summary

Some users could not log in to anaconda.cloud during a major-impact incident starting 2024-01-25 18:18 UTC and resolved at 2024-01-25 21:44 UTC, lasting 3 h 25 min. The vendor completed a fix and confirmed all users should be able to log in.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AI Platform Application - anaconda.com/appAnaconda.cloud - Anaconda.cloud Frontend Website

Timeline of updates

  1. investigating

    We are investigating reports of some users being unable to login visiting anaconda.cloud. We are working on a resolution and will update this incident when new information is available.

  2. investigating

    We are continuing to investigate the cause of the login issues.

  3. identified

    We have identified the issue, and are working on deploying a fix.

  4. monitoring

    A fix has been completed and we are monitoring to make sure there are no further issues.

  5. resolved

    The incident has been resolved, all users should now be able to log in to anaconda.cloud

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Jupyter (Anaconda) profile · Recent Jupyter (Anaconda) incidents · Markdown · JSON