# Jupyter (Anaconda): Anaconda.cloud login issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-01-25 18:18 UTC · Resolved: 2024-01-25 21:44 UTC · Duration: 3.4 h
- Updates: 5 · Affected components: AI Platform Application - anaconda.com/app, Anaconda.cloud - Anaconda.cloud Frontend Website
- [Vendor status page: https://stspg.io/wf4yfy3fspzb](https://stspg.io/wf4yfy3fspzb)
- [Company: Jupyter (Anaconda)](https://rewindex.com/company/jupyter-anaconda.md)

## Summary

Some users could not log in to anaconda.cloud during a major-impact incident starting 2024-01-25 18:18 UTC and resolved at 2024-01-25 21:44 UTC, lasting 3 h 25 min. The vendor completed a fix and confirmed all users should be able to log in. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-01-25 18:18 UTC: We are investigating reports of some users being unable to login visiting anaconda.cloud.  We are working on a resolution and will update this incident when new information is available.
- **investigating** 2024-01-25 19:27 UTC: We are continuing to investigate the cause of the login issues.
- **identified** 2024-01-25 21:08 UTC: We have identified the issue, and are working on deploying a fix.
- **monitoring** 2024-01-25 21:15 UTC: A fix has been completed and we are monitoring to make sure there are no further issues.
- **resolved** 2024-01-25 21:44 UTC: The incident has been resolved, all users should now be able to log in to anaconda.cloud

## Rewindex changes for this incident

- 2024-01-25 18:18 UTC: [Major incident: Anaconda.cloud login issues](https://rewindex.com/change/icac50790dc6b5f.md)


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Canonical: https://rewindex.com/company/jupyter-anaconda/incidents/pykqgxzhn3sv · Markdown: https://rewindex.com/company/jupyter-anaconda/incidents/pykqgxzhn3sv.md · JSON: https://rewindex.com/api/v1/companies/jupyter-anaconda/incidents/pykqgxzhn3sv · Generated 2026-10-18T10:46:14.795Z