Jira: Disrupted create and view issue for some customers
Jira reported a major partial service disruption affecting issue creation, viewing, editing, and board viewing for some customers. It started at 2026-01-12 18:23 UTC and was resolved at 2026-01-12 23:45 UTC, lasting 5 h 21 min; Jira confirmed services were operating normally for all impacted customers.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Purchasing & LicensingMobileMarketplaceAutomation for JiraCreate and editSignupViewing contentAdministrationSearchAuthentication and User ManagementNotifications
Timeline of updates
- investigating
We are actively investigating reports of a partial service disruption affecting Jira create, view, view board, and edit issue for some customers. We'll share updates here as more information is available.
- investigating
We are continuing to actively investigate reports of a partial service disruption affecting Jira create issue, issue view, view board, and edit issue for some customers. We'll share updates here in one hour or as more information is available.
- investigating
Our teams are continuing to actively investigate reports of a partial service disruption affecting Jira create issue, issue view, view board, and edit issue for some customers. We'll share updates here in one hour or as more information is available.
- investigating
Our teams are continuing to actively investigate reports of a partial service disruption affecting Jira create issue, issue view, view board, and edit issue for some customers. We'll share updates here in one hour or as more information is available.
- monitoring
The issue has been resolved and services are now operating normally for all affected customers. We'll continue to monitor closely to confirm stability.
- resolved
The service disruption has been fully resolved, and services are now operating normally for all impacted customers.
Rewindex changes for this incident
- Major incident: Disrupted create and view issue for some customers 2026-01-12 18:23 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Jira profile · Recent Jira incidents · Markdown · JSON