# Jira: Disrupted create and view issue for some customers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-12 18:23 UTC · Resolved: 2026-01-12 23:45 UTC · Duration: 5.4 h
- Updates: 6 · Affected components: Purchasing & Licensing, Mobile, Marketplace, Automation for Jira, Create and edit, Signup, Viewing content, Administration, Search, Authentication and User Management, Notifications
- [Vendor status page: https://stspg.io/4yk9mkfg3zvx](https://stspg.io/4yk9mkfg3zvx)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Summary

Jira reported a major partial service disruption affecting issue creation, viewing, editing, and board viewing for some customers. It started at 2026-01-12 18:23 UTC and was resolved at 2026-01-12 23:45 UTC, lasting 5 h 21 min; Jira confirmed services were operating normally for all impacted customers. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-01-12 18:23 UTC: We are actively investigating reports of a partial service disruption affecting Jira create, view, view board, and edit issue for some customers. We'll share updates here as more information is available.
- **investigating** 2026-01-12 18:23 UTC: We are continuing to actively investigate reports of a partial service disruption affecting Jira create issue, issue view, view board, and edit issue for some customers. We'll share updates here in one hour or as more information is available.
- **investigating** 2026-01-12 18:23 UTC: Our teams are continuing to actively investigate reports of a partial service disruption affecting Jira create issue, issue view, view board, and edit issue for some customers. We'll share updates here in one hour or as more information is available.
- **investigating** 2026-01-12 19:26 UTC: Our teams are continuing to actively investigate reports of a partial service disruption affecting Jira create issue, issue view, view board, and edit issue for some customers. We'll share updates here in one hour or as more information is available.
- **monitoring** 2026-01-12 19:26 UTC: The issue has been resolved and services are now operating normally for all affected customers. We'll continue to monitor closely to confirm stability.
- **resolved** 2026-01-12 23:45 UTC: The service disruption has been fully resolved, and services are now operating normally for all impacted customers.

## Rewindex changes for this incident

- 2026-01-12 18:23 UTC: [Major incident: Disrupted create and view issue for some customers](https://rewindex.com/change/ib2cd930b72cfce.md)


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Canonical: https://rewindex.com/company/jira/incidents/mp71pbt7v1ps · Markdown: https://rewindex.com/company/jira/incidents/mp71pbt7v1ps.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/mp71pbt7v1ps · Generated 2026-10-18T13:26:06.665Z