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Jira: Forge custom fields are not getting created

Affected components: Purchasing & LicensingMobileMarketplaceAutomation for JiraCreate and editSignupViewing contentAdministrationSearchAuthentication and User ManagementNotifications

Timeline of updates

1. investigating2026-05-20 09:17 UTC

   Users are reporting an issue with Forge custom fields not getting created on Jira work items page, after deploying an application. Our teams are investigating the issue and more updates will be shared within next 2 hour or sooner.

2. investigating2026-05-20 11:20 UTC

   Our teams are actively working on the identifying the root cause and we will provide an update within 3 hours, or sooner if there is any significant progress. Thank you for your patience.

3. identified2026-05-20 12:06 UTC

   Our teams have identified the root cause and are in process of deploying a fix. We will share further updates in next 3 hours, or sooner if we have any meaningful developments to report. The impact is limited to new deployments with Forge custom fields on Jira work items, however existing deployments with custom fields are running without any issues.

4. resolved2026-05-20 14:14 UTC

   The root cause has been identified and a fix has been applied. Full service restoration has been completed.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Jira profile · Recent Jira incidents · Markdown · JSON