# Jira: Forge custom fields are not getting created

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-20 09:17 UTC · Resolved: 2026-05-20 14:14 UTC · Duration: 5.0 h
- Updates: 4 · Affected components: Purchasing & Licensing, Mobile, Marketplace, Automation for Jira, Create and edit, Signup, Viewing content, Administration, Search, Authentication and User Management, Notifications
- [Vendor status page: https://stspg.io/g3krb5zbwt07](https://stspg.io/g3krb5zbwt07)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **investigating** 2026-05-20 09:17 UTC: Users are reporting an issue with Forge custom fields not getting created on Jira work items page, after deploying an application.  Our teams are investigating the issue and more updates will be shared within next 2 hour or sooner.
- **investigating** 2026-05-20 11:20 UTC: Our teams are actively working on the identifying the root cause and we will provide an update within 3 hours, or sooner if there is any significant progress. Thank you for your patience.
- **identified** 2026-05-20 12:06 UTC: Our teams have identified the root cause and are in process of deploying a fix. We will share further updates in next 3 hours, or sooner if we have any meaningful developments to report. The impact is limited to new deployments with Forge custom fields on Jira work items, however existing deployments with custom fields are running without any issues.
- **resolved** 2026-05-20 14:14 UTC: The root cause has been identified and a fix has been applied. Full service restoration has been completed.


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Canonical: https://rewindex.com/company/jira/incidents/jk8ndk4xkl27 · Markdown: https://rewindex.com/company/jira/incidents/jk8ndk4xkl27.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/jk8ndk4xkl27 · Generated 2026-10-18T09:52:55.598Z