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Jira: Atlassian Cloud Partial Outage

No impact listedStatus: resolvedStarted Resolved (5.1 h)1 updatejira-software.status.atlassian.com (opens in new tab)
Part of an outage event

AWS outage, Nov 12, 2019 · 11 vendors, 12 incidents

Jira’s incident started in the same window without naming AWS (timing only, not evidence of a link). (hop 1, posted +56 min vs the first vendor naming AWS)

Swipe sideways to see the whole diagram.

same windowAWSown incident not archivedWithin an hour5 vendors, 4 blamed AWSOpsgenie, Elastic Cloud, Wise, JFrog +11 to 4 hours later1 vendor, 1 blamed AWSConfluentLater1 vendorJFrogJira (this incident)posted +56 min
same windowAWSown incident not archivedWithin an hour5 vendors, 4 blamed AWSOpsgenie, Elastic Cloud, Wise,JFrog +11 to 4 hours later1 vendor, 1 blamed AWSConfluentLater1 vendorJFrogJira (this incident)posted +56 min
Jira is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>5 vendors, 4 blamed AWS<br/>Opsgenie, Elastic Cloud, Wise, JFrog +1"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor, 1 blamed AWS<br/>Confluent"]:::blames
  root --> h4
  later["Later<br/>1 vendor<br/>JFrog"]:::names
  root --> later
  me["Jira (this incident)<br/>posted +56 min"]:::me
  root -.->|"same window"| me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Timeline of updates

  1. resolved

    Between 7:27 UTC to 12:45 UTC on 11/12/2019, we experienced an outage followed by a performance degradation for Confluence Cloud, Jira Core, Jira Service Desk, Jira Software and Opsgenie. The issue has been resolved and the services are operating normally.

From Jira’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on jira-software.status.atlassian.com (opens in new tab).

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