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Jira: Degraded performance of Jira Automation rules

Affected components: Purchasing & LicensingMobileMarketplaceAutomation for JiraCreate and editSignupViewing contentAdministrationSearchAuthentication and User ManagementNotifications

Timeline of updates

1. investigating2026-07-20 16:03 UTC

   We are actively investigating reports of performance degradation affecting Automation rules for Jira and Jira Service Management. We will share updates here as more information is available.

2. identified2026-07-20 16:58 UTC

   We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. We are currently seeing signs of improvements, however, affected users may experience delays in Jira and Jira Service management Automation rule executions. We'll continue to share additional updates here as more information is available.

3. resolved2026-07-20 17:23 UTC

   On July 20, 2026, some Jira and Jira Service Management users may have experienced performance degradation of automation rule executions. The issue has now been resolved, and the service is operating normally for all affected customers.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Jira profile · Recent Jira incidents · Markdown · JSON