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Jira: Emails are not being processed by Jira Service Desk in some instances

Impact: majorStatus: resolvedStarted Resolved (4.7 h)1 updateSource: jira-software.status.atlassian.com (opens in new tab)

Timeline of updates

  1. resolved

    Between Feb 8th 12:50PM UTC to Feb 9th 00:51 UTC, customers experienced e-mail processing issues for Cloud Service Desk. We have identified the root cause and deployed a fix to mitigate the issue and have verified that the services have recovered. The issue has been resolved and the service is operating normally.

From Jira’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on jira-software.status.atlassian.com (opens in new tab). Jira profile · Recent Jira incidents · Markdown · JSON