# Jira: Emails are not being processed by Jira Service Desk in some instances

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-02-08 22:26 UTC · Resolved: 2019-02-09 03:07 UTC · Duration: 4.7 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/19tldbhqjqq0](https://jira-software.status.atlassian.com/incidents/19tldbhqjqq0)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2019-02-09 03:07 UTC: Between Feb 8th 12:50PM UTC to Feb 9th 00:51 UTC, customers experienced e-mail processing issues for Cloud Service Desk. We have identified the root cause and deployed a fix to mitigate the issue and have verified that the services have recovered. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/jira/incidents/19tldbhqjqq0 · Markdown: https://rewindex.com/company/jira/incidents/19tldbhqjqq0.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/19tldbhqjqq0 · Generated 2026-10-18T11:45:17.340Z